Delivering Extra Capacity Case Studies

Customer name:

Bureau Veritas

Solution:

Delivering extra capacity

Service:

Electrical testing & compliance

How we protect them

Bureau Veritas require a reactive service with fast and effective mobilisation in order to be able to deliver new contracts and they turn to Veriserv in order to help them.

A case in point was the award of a Nationwide contract to conduct EICR inspections to temporary accommodation and welfare facilities for a client supporting highway construction. Whilst they were in a position to resource the majority of the contract, they fell short on support in the north of Scotland. Veriserv were able to provide resource, at short notice, to inspect 84 units situated between Aberdeen, Inverness & Fort William.

Despite the logistical challenges, and the inspections requiring completion within one working week, our engineers were deployed at short notice to accommodate this request.

Protecting what’s valuable

  • Protecting deadlines
  • Protecting profit margins
  • Protecting reputation

Customer name:

BES

Solution:

Delivering extra capacity

Service:

Electrical testing & compliance

How we protect them

BES, our insurance client, employ their own engineers, but regularly have additional works that they are unable to resource, particularly during certain times of the year.

This is where Veriserv are able to step in and provide the additional engineers required to fulfil a contract. It means that, during these busy periods, they don’t have to go through the expensive and time consuming process of employing additional engineers.

Additionally, Veriserv is able to fill specific gaps. A case in point was being able to cover for a BES engineer Guernsey who was off on a long-terms absence due to illness. Veriserv were asked to support their Guernsey client’s portfolio of electrical inspections in the interim period. Veriserv deployed engineers within two weeks and supplied labour for a period of 2 months, protecting the business’ reputation for delivering a quality service to its customers.

Protecting what’s valuable

  • Protecting deadlines
  • Protecting profit margins
  • Protecting your reputation
  • Protecting everything to the same high standards

Customer Feedback

Engineer Competency: In line with industry expectations and customer requirements. Great service.

Professionalism: Excellent. Great display of professional behavior and relationship management.

Accuracy of Reports: In line with industry expectations and customer requirements. Highly recommended.

Handling Complaints: All complaints handled in a timely manner with appropriate responses.

Speed of Response: Excellent. All requests and requirements reviewed with alternative methods provided. Very satisfied with the development of the relationship.

Kind regards, Rachel McGrath Supplier Relationship Analyst
British Engineering Services


Customer name:

Allianz

Solution:

Delivering extra capacity

Service:

Electrical testing and compliance

How we protect them

Allianz Insurance is one of the largest general insurers in the UK and part of the Allianz SE Group, the largest property and casualty insurer in the world.

Allianz offers commercial insurance for businesses from sole traders, right up to large commercial organisations. To ensure that their commercial clients have the right level of cover required for your business needs, Allianz provide support to identify risks relating to health and safety, legislation and regulatory compliance. Working with Veriserv, Allianz are able to provide a flexible inspection resource to meet their customer’s requirements. As a seamless part of the team, we work alongside Allianz’s own inspection team and are drawn upon by brokers nationwide to fill gaps in availability.

Allianz work with Versierv because of their confidence in us to meet their own high standards and provide the right level of advice and protection required for a safe working environment.

Protecting what’s valuable

  • Protecting customers
  • Protecting deadlines
  • Protecting your reputation
  • Protecting everything to the same high standards

Customer Feedback

"It's a pleasure working with Veriserv.
Their ethos of providing quality electrical compliance services and the ‘can do’ attitude of their people is a credit to them"

Rachel Middlecoate,
Special Services


Customer name:

ASAP Comply

Solution:

Delivering extra capacity

Service:

Electrical testing; Fire alarm inspection

How we protect them

ASAP Comply offer building compliance services to their clients across the UK. They pride themselves on being able to offer a “one stop shop” approach covering everything from asbestos surveys and fire risk assessments, through to health and safety audits, energy audits and electrical testing.

This requires ASAP to be flexible, without the costly overhead of employing engineers across all of its disciplines. Instead, they use trusted third parties who have engineers in those disciplines where they don’t. It’s in electrical testing and fire alarm inspection where Veriserv provide them with this extra capacity

We have become an extension of the ASAP team delivering a quality service and trusted independent technical advice. We do this to the high standards that are expected by their high profile clients in the property, retail, manufacturing and food & beverage sectors

Protecting what’s valuable

  • Protecting everything to the same high standards
  • Protecting your reputation
  • Protecting profit margins